Reference

How kinglaro Handles Your Personal Information

Your account data, payment activity, and device signals are handled with clear purpose — we collect only what we need to run your account and process transactions through GCash, Maya, and InstaPay.

Account data kept secureGCash, Maya, InstaPay activity protectedYour rights, clearly statedContact path for data requests
kinglaro How kinglaro Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team is the right place to start. Send a written request with your registered account email and we will respond through the same channel.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach a support agent directly. Describe your data query and include your registered email so we can verify your identity quickly.

Email Support

Send your privacy request to our support address listed in your account settings. Include your full name and the email tied to your kinglaro account for faster processing.

Account Settings

Some data corrections — like updating your contact number or linked GCash number — can be made directly inside your account profile without contacting support at all.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Protecting your account and payment data is an operational commitment, not just a policy statement. Below is how we approach each area — from cookies to retention periods to the security layer on your login.

Cookies and Session Tracking We use session cookies to keep you logged in across page loads and to remember your preferred deposit method, including which e-wallet — GCash, Maya or InstaPay — you used last.
Account Security Layer Your login is protected by OTP verification sent to your registered mobile number. We do not store your OTP; it expires after a single use and cannot be reused or replayed by third parties.
Data Retention Period Transaction records and account data are retained for as long as required under applicable Philippine law or to resolve open disputes. Inactive accounts are flagged and reviewed on a regular schedule.
Third-Party Access Limits Payment processors receive only the minimum data needed to complete a GCash, Maya or InstaPay transfer. Analytics tools receive anonymised, aggregated signals — never your account name or wallet ID.

Common Questions About Your Data on kinglaro

Here are the questions we hear most from account holders about how their personal information is handled, what rights they have, and how to act on those rights.

Yes. Send a written request through live chat or the support email listed in your account settings. We will compile your account data and respond to the same email address registered to your profile.

We share payment references with GCash, Maya and InstaPay only to process your transactions. No marketing partner or advertiser receives your e-wallet identifier or transaction history.

Records are kept for as long as required under applicable Philippine law and to resolve any open transaction disputes. Once those obligations are met, data is scheduled for deletion or anonymisation.

You can request deletion of data we no longer need for legal or dispute purposes. Contact support with your registered email; we will confirm what can be removed and what must be retained under local law.

Log into your account, open the profile section, and edit your contact number or linked GCash and Maya details directly there. For changes that require identity verification, support can assist via live chat.

Closing your account stops new data from being collected, but transaction and identity records are retained as long as local legal requirements demand. We will confirm the retention period when you request closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.